UPDATE: Most internet/cell service fixed as of 4 p.m.

UPDATE: As of 4 p.m. the mainland fiber break in Anacortes has been fixed and fully restored. All Rock Island fiber customers are now back online. All T-Mobile cell phones remain online and are fully un-throttled. Rock Island LTE Fixed Wireless customers are online and are being un-throttled at the moment – they will be fully restored within the next two hours.

Rock Island says if you are experiencing a problem getting back online, please unplug your modem, count to 10, then plug it back in. If you still have problems after a full modem reboot (usually 5 minutes) please give call at 378-5884. 


Fiber cut on mainland, knocked out internet service except for CenturyLink customers in the San Juan Islands

A fiber optic cable was cut in Anacortes at approximately 8:15 a.m. Thursday, August 9 knocking out internet and mobile phone service to the San Juan Islands. The cut did not affect CenturyLink landline customers.

According to a note posted at Rock Island's storefront in Friday Harbor, they have powered up their WI-FI backhaul to the mainland and now all cell and voice data communications are back online. 

Another note says it will take seven hours to fully restore services. There was no indication of what time the note was posted, so when the seven hours began is unclear. 

According to San Juan County Department of Emergency Management which sent out information at 1:30 p.m.  "Verizon wireless appears to be unimpaired. Rock Island backup systems appear to be providing voice service to T-Mobile customers (including 911), but AT&T mobile service appears to be completely down."

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