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PeaceHealth PIMC earns two national honors; Emergency department recognized for excellence in patient experience

PeaceHealth Peace Island Medical Center in Friday Harbor, Washington, has been named a 2019 Guardian of Excellence and Pinnacle of Excellence Award winner by Press Ganey.

These awards are a nationally recognized symbols of achievement in health care. Presented annually, the awards honor health care facilities who consistently achieved performance in the top five percent in patient experience of Press Ganey client health care facilities nationwide.

For a third year in a row, PeaceHealth Peace Island received The Guardian of Excellence award for Patient Experience in the Emergency Department. Patient feedback surveys consistently placed this department in the top 95th percentile or above for each reporting period during the award year. The survey captures patient responses related to communication, wait times, respect and courtesy, patient privacy and pain control.

The Pinnacle of Excellence Award honors PeaceHealth Peace Island as a top performing organization based on extraordinary achievement and consistently high levels of excellence over a three-year period.

According to Merry-Ann Keane, chief administrative officer, these awards represent an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. “We feel honored to be recognized with both of these achievements,” Keane said, “Caregivers in our emergency department work collaboratively to respond to patient needs and consistently deliver safe, exceptional patient care. It’s a commitment to quality and service that we share with our community.”

Patrick T. Ryan, chief executive officer of Press Ganey, shared, "We are proud to partner with PeaceHealth Peace Island Medical Center in our shared mission to reduce patient suffering. This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring.”

PeaceHealth Peace Island’s achievements will be recognized during the general session remarks at the Press Ganey National Client & Executive Leadership Conference, Nov. 18-20, in Orlando, Florida.

About PeaceHealth: Based in Vancouver, Wash., PeaceHealth is a not-for-profit Catholic health system offering care to communities in Washington, Oregon and Alaska. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. PeaceHealth Peace Island Medical Center, a 10-bed Critical Access Hospital in Friday Harbor, serves communities in the San Juan Islands. Key services include general and orthopedic surgery, oncology, behavioral health and primary care. Visit us online at peacehealth.org.

About Press Ganey: Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.